Refund policy

PLEASE NOTE: All sales purchased on or after Aug 3, 2026 are final due to our closing. We do not accept returns, refunds, or exchanges for change-of-mind purchases. This policy does not affect your rights under applicable consumer protection laws.

No International Returns: No returns, exchanges, or refunds on orders outside the US and Canada.  Items refused by the addressee will not be refunded.  If you are using a 3rd party for delivery service and not to your place of residence we will not be able to refund.  We're sorry for any inconvenience this may create!

Unfortunately, we are unable to refund your original shipping charges.

If you subscribe to My Service with UPS we will not be able to deal with any claim issues on your behalf, this includes missing or damaged product.

Exchanges cannot be processed at this time.  All returns are at the discretion of the customer service teams.

If you have any questions on our policies, please feel free to email us at hello@auriccosmetics.com

Customer Service Hours:
We do our best to respond within 24-48 hours.

9 AM – 5 PM Pacific Standard Time. Monday through Friday.
Any emails sent Saturday & Sunday will not have responses until Monday.