FAQs

• Are you cruelty free? Yes! All of our labs and suppliers are certified cruelty-free.

• Is Glow Lust™ Radiant Luminizer a foundation? No! Each shade has a slight color tint, but the formula is incredibly flexible. Many skintones can use multiple shades.

• Do you ship internationally? Yes! We ship to the following countries: USA, Canada, Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, England, Scotland, Wales, & Northern Ireland.

• Do you pay duties and taxes? Duties & Taxes will NOT be paid on all international orders. (See country list above.)  We are working hard to have duties and taxes collected for Canadian orders.

• What currencies do you accept? We currently process all orders in USD $

• Is your mica conflict-free? Yes! Our mica is certified DRC Conflict Free.

• Are your products vegan? Yes! We are proud to be vegan and cruelty-free.

• How long will AURIC products last? Our recommended period after opening is as follows:

Smoke Reflect™ - 6M

Glow Lust™ - 12M

Plush Ritual - 12M

• Is it normal for my Smoke Reflect™ cream to move around in the jar? Yes! This is completely normal. The cream has a lot of moisture to ensure that it doesn't dry out. This means that the formula is prone to moving around in the jar during shipping. We originally designed the jar in a plastic and noticed that the cream would 'stick' better, but ultimately decided to use a glass jar to be more eco and luxurious! The glass is very smooth and can contribute to the cream sliding. It is safe to use and we assure you that the quality remains intact.

• What is your Return Policy? US and Canada Returns: If you receive products from auriccosmetics.com that do not meet your expectations, please return the unused or gently used products within 30 days.  Returns have a cost of $4.95 that will be deducted from the refunded amount.  Orders processed with free shipping will be charged return shipping of $7.99 or $9.99, as well as the return flat rate.  Items returned more than 30 days from purchase will not be able to be returned. Items refused by the addressee will not be refunded.  No International Returns: No returns, exchanges, or refunds on orders outside the US and Canada. Items refused by the addressee will not be refunded. If you are using a 3rd party for delivery service and not to your place of residence we will not be able to refund. We're sorry for any inconvenience this may create!  Unfortunately, we are unable to refund your original shipping charges.  All returns are at the discretion of our customer service teams.  

• Missing, Lost or Damaged Packages:  Route has been implemented since April of 2024. If you opted out of Route Insurance Auric is not liable for any missing, lost or damaged packages.  

• What if I have damages or defective products?  We will do our best to help out with any damages that may occur, you will be asked to return the product.  Please note that all requests for returns, refunds and damages are at the discretion of our customer service team.

• What should I expect for processing times?  Generally processing times are within 5-7 business days.  Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.