We want you to love every part of your AURIC experience.

US and Canada Returns: If you receive products from that do not meet your expectations, please return the unused or gently used products within 30 days of purchase.  Returns have a cost of $4.95 that will be deducted from the refunded amount.  Orders processed with free shipping will be charged return shipping of $7.99 or $9.99, as well as the return flat rate. Items returned more than 30 days from purchase will not be able to be returned.

No International Returns: No returns, exchanges, or refunds on orders outside the US and Canada.  Items refused by the addressee will not be refunded.  If you are using a 3rd party for delivery service and not to your place of residence we will not be able to refund.  We're sorry for any inconvenience this may create!

Exchanges cannot be processed at this time.  All returns are at the discretion of the customer service teams.

Please follow the instructions below so that we can process your return as quickly as possible.

  1. Email and request a return label.
  2. Pack your returns in the original packaging and attach the pre-paid returns label to the outside of your parcel.
  3. You MUST use return label within 30 days of original purchase or we will not be able to process your refund.

Please allow up to 21 business days for processing.

If you have any questions on our policies, please feel free to email us at

Customer Service Hours:
We do our best to respond within 24-48 hours.

9 AM – 5 PM Pacific Standard Time Monday through Friday.
Any emails sent Saturday & Sunday will not have responses until Monday.

Do you ship internationally? Yes! We ship to the following countries: USA, Canada, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, England, Scotland, Wales, & Northern Ireland.