We want you to love every part of your AURIC experience.
US and Canada Returns: If you receive products from auriccosmetics.com that do not meet your expectations, please return the unused or gently used products within 30 days of purchase. Returns have a cost of $4.95 that will be deducted from the refunded amount. Orders processed with free shipping will be charged return shipping of $7.99, as well as the return flat rate. Items returned more than 30 days from purchase will not be able to be returned.
No International Returns: No returns, exchanges, or refunds on orders outside the US and Canada. Items refused by the addressee will not be refunded. If you are using a 3rd party for delivery service and not to your place of residence we will not be able to refund. We're sorry for any inconvenience this may create!
Unfortunately, we are unable to refund your original shipping charges.
If you subscribe to My Service with UPS we will not be able to deal with any claim issues on your behalf, this includes missing or damaged product.
Exchanges cannot be processed at this time. All returns are at the discretion of the customer service teams.
Please follow the instructions below so that we can process your return as quickly as possible.
- Email firstname.lastname@example.org and request a return label.
- Pack your returns in the original packaging and attach the pre-paid returns label to the outside of your parcel.
- You MUST use return label within 30 days of original purchase or we will not be able to process your refund.
Please allow up to 21 business days for processing.
If you have any questions on our policies, please feel free to email us at email@example.com
Customer Service Hours:
We do our best to respond within 24-48 hours, however it is not guaranteed.
9 a.m. – 5 p.m Pacific Standard Time. Monday through Friday
Any emails sent Saturday & Sunday will not have responses until Monday.
Do you ship internationally? Yes! We ship to the following countries: USA, Canada, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, England, Scotland, Wales, & Northern Ireland.